Airbnb's community is composed of millions of people from around the globe who bring with them different cultures, values, and norms. Our dedication to bringing people together by fostering meaningful and shared experiences rests on the principles of respect and inclusion. Along these lines, we ask that our users:
- Agree to our Community Commitment, which requires that everyone using Airbnb treat each other with respect regardless of their race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation, or age.
- Abide by the below Nondiscrimination Policy.
In this article
Airbnb's nondiscrimination policy
Airbnb's Nondiscrimination Policy applies to all of Airbnb and all listings on its platform — homes, services, and experiences.
We prohibit users, including co-hosts and co-travelers, from discriminating against others on the basis of the following protected characteristics:
Discriminatory language
Airbnb users may not use language that calls for exclusion, segregation of, or violence towards — or that demeans, insults, stereotypes, or seeks to convey a person's inferiority because of a protected characteristic. This includes usage of:
- Slurs and negative associations
- Misgendering or deadnaming
- Microaggressions
- All other forms of hateful speech
Hateful and discriminatory symbols, images, and objects
Airbnb users may not display symbols, objects, logos, slogans, or images that are hateful, stereotype people because of a protected characteristic, or convey a discriminatory meaning. This includes images depicting discriminatory or racist symbols (including coded symbols), leaders of hate groups, or stereotypes.
Airbnb prohibits certain types of US-based properties such as those that may be: (i) former plantations where enslaved people lived or worked, (ii) structures designed only to house enslaved people, and (iii) offerings that otherwise glorify slavery. Read more about this prohibition in A Six Year Update on Airbnb's Work to Fight Discrimination and Build Inclusion.
Refusal of service or differential treatment
Airbnb users may not treat members of the Airbnb community differently or deny service to someone because of their protected characteristics or the perception that they have a protected characteristic. Some examples of this include:
- Declining or canceling a booking.
- Imposing different terms, conditions, or house rules (e.g. different limitations on access, fees, or other requirements related to the listing or booking process).
- Indicating a preference for or against a specific type of guest.
Age and familial status
Hosts may NOT
- Decide for guests that a listing does not meet the needs of guests of a certain age or guests with children or infants.
- Impose different terms or conditions or decline a reservation because of a guest's age or familial status — unless required by applicable law.
- Impose rules like "no guests under 21" except where allowed by this policy.
- Charge more fees for guests of a certain age.
- Discourage certain types of guest bookings because of age or familial status.
Hosts MAY
- Provide factually accurate information about features (or lack of features) that could lead a guest to determine the listing is unsuitable for guests of a certain age.
- Note applicable laws or regulations that prohibit guests of a particular age or guests with children.
- Post lawful age minimums in limited circumstances (up to age 25 for homes in the US; at least 18+ for listings with overtly sexual content; up to age 21 for experiences; up to age 18 for services).
Disability
Hosts are welcome to provide information about their home, service, or experience to give guests with disabilities enough information to make a decision as to whether a listing is appropriate for themselves, their family, or other co-travellers.
Hosts may NOT
- Decide for guests that a home, service, or experience does not meet the needs of guests with disabilities.
- Prohibit or limit the use of mobility devices, such as wheelchairs or walkers.
- Charge more fees for guests with disabilities, including pet fees when the guest has a Service Animal.
- Discourage bookings from guests with disabilities.
- Refuse to communicate with guests through accessible means that are available (e.g. interpreters, relay operators, or written communication).
- Deny reservation requests to avoid reasonable adjustment requests for guests with disabilities.
Hosts MAY
- Provide information about a listing's accessibility features (or lack of them) to allow guests to decide whether to book.
- Provide information about the specific skills or abilities required for an experience or service.
- For homes with accessibility features, indicate that priority may be given to guests seeking such features.
Our Accessibility Policy includes more information about Service and Emotional Support Animals and reasonable adjustments.
Gender identity
Airbnb expects our community to respect the self-identified gender(s) of our users. We consider an individual's gender(s) to be whatever identity they express or prefer. If a user expresses a pronoun preference (e.g. he/him, she/her, they/them), that preference should be respected.
Hosts may NOT
- Deny a reservation or impose differential treatment because a host disagrees with the expressed gender identity of a guest or because the guest identifies outside of the gender binary.
Hosts MAY
- Make a home available only to guests of the host's gender if the host shares common spaces (e.g. bathroom, kitchen) with their guests.
- When pre-approved by Airbnb, make a service or experience available to only guests of a single gender in specific circumstances, such as to promote safety, address privacy considerations, or comply with applicable law.
Terms of service and local law
Our Terms of Service require users to understand and follow laws or regulations that apply to them. Additionally, where this policy provides more protections and does not conflict with applicable laws or regulations, we expect users to follow this policy.
- Applicable laws or regulations may require certain hosts to make accommodation distinctions that typically violate this policy. In these cases, we do not require hosts to violate those applicable laws or regulations or to accept guests that could expose the hosts to a real and demonstrable risk of legal liability or physical harm.
- Hosts are allowed to explain legal restrictions that are important for guests to know in a clear, factual, and non-derogatory manner.
If there is no applicable law or regulation on a particular issue, this policy governs.
Enforcing this policy
We have dedicated teams that enforce our Nondiscrimination Policy and take reports of discrimination seriously. If we determine that any community member violated the Nondiscrimination Policy, we take appropriate action, including:
- Educating users on our policies
- Issuing warnings
- Suspending or removing listings
- Suspending or removing the violating accounts
- Asking for removal of language, objects, or images that were the basis of the violation
We also reserve the right to take action for violations of this policy that occur off of the Airbnb platform.
If a guest feels they have experienced discrimination that has resulted in them being denied access to a home, service, or experience, Airbnb will investigate the report. Under our Open Doors Policy, Airbnb offers hands-on booking support if needed to help guests find another place to stay.
How to report a violation
If you believe you have been discriminated against, or want to report a user, profile, listing, or message for discriminatory behavior:
Our team takes every report seriously and will investigate promptly.
Report Discrimination