• Reviews should be about the offering reviewed. For example, if a review for a home is about a service or experience rather than the home, it isn't relevant to future guests deciding whether to book the home.
• Reviews are irrelevant if they don't provide the participants' first-hand experience about the reservation.
• If a guest never arrived for their reservation or chose to cancel due to circumstances unrelated to the offering they booked, their review will be considered irrelevant because it isn't based on first-hand experience of the offering.

Reviews are fake if they aren't based on a real reservation. Reviews must be submitted by or on behalf of someone who participated in the reservation.

• Reviews may not be used to mislead or deceive Airbnb or another person.
• Hosts and guests may not coordinate with, manipulate, extort, incentivize, or pressure another person to influence a review or exploit the review system.
• Hosts and guests may not threaten a negative review as a means to obtain unwarranted compensation, refund, or other incentive.
• Reviews may not be provided or withheld in exchange for something of value — like a discount, refund, or a reciprocal positive review — or a promise not to take negative action against the reviewer.

Hosts and guests may not leave reviews of listings with which they are directly affiliated or in direct competition.

• Airbnb community members may not write reviews to retaliate against another community member for enforcing an Airbnb policy.
• A review will only be considered retaliatory if the reviewer committed a policy violation, was notified of that violation, and then left a biased review because their own violation was reported.
• A review discussing the facts or legitimacy of a Resolution Center or AirCover claim isn't automatically considered retaliatory.

Reviews must follow our Content Policy. For example, reviews may not contain explicit, discriminatory, harmful, fraudulent, or illegal content.