1. What Is Personal Information

"Personal information" refers to any information which is related to, associated with, or could be reasonably linked to an identified or identifiable individual.

2. Who Controls My Personal Information

2.1 Controller

Where this Policy mentions "Airbnb," "we," "us," or "our," it refers to the Airbnb company that is responsible for your personal information under this Privacy Policy (the "Controller"). The designated Controller is set out in Schedule 1.

2.2 Payments Controller

This Privacy Policy also applies to the Payment Services provided to you by Airbnb Payments pursuant to the Payments Terms of Service. When using the Payment Services, you will also be providing your personal information to one or more Airbnb Payments entities (the "Payments Controller" as outlined in Schedule 1).

2.3 Insurance Controller

As further defined in the applicable document referenced in the Privacy Policy Supplement for Insurance.

3. Personal Information We Collect

3.1 Personal Information Needed to Use the Airbnb Platform

We collect personal information about you when you use the Airbnb Platform. Without it, we may not be able to provide all services requested.

3.1.1 Contact, Account, and Profile Information

Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo.

3.1.2 Identity Information

Where appropriate, we may ask for an image of your government-issued ID, passport, national ID card, tax ID, or driving license, or other verification information such as date of birth, address, email address, phone number, digital identity, and/or a selfie when we verify your ID.

3.1.3 Payment Transaction Information

Such as payment account, credit card information, bank account information, payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.

3.1.4 Guest Insurance Information

At the time you express an interest in purchasing Travel Insurance Plan, Reservation Insurance, or Stay Protection, we require certain pre-contract information, such as your name, accommodation address, residential address, date of birth, age, email address, contact number, trip start/end date, trip cost, transaction currency, and booking number.

3.1.5 Host Insurance Information

If you are a Host, we may collect information regarding your business, commercial, or professional insurance that you are required to maintain under our Terms.

3.1.6 License Information

If you are a Host, we may collect information such as business, commercial, or professional licenses, permits, authorizations, or certifications required to offer a Listing.

3.1.7 Online Profiles and Relevant Experience

If you are a Host, we may ask you to identify your online profiles, personal or business website, or social media profiles, as well as your professional and educational experience.

3.1.8 Background Screenings

If you are a Host or Guest, consistent with applicable law, we may require that you obtain and provide relevant background screenings in order to enable you to purchase, participate in, or offer a Listing.

3.2 Personal Information You Choose to Give Us

3.2.1 Additional Profile Information

Such as gender, preferred language(s), city, personal description, hometown, languages spoken, education, and any additional profile information you provide.

3.2.2 Information About Others

Such as a payment instrument or contact information belonging to another person or information about a co-traveler, service provider, or participant. By providing us with personal information about others, you acknowledge that you have permission to do so and have shared the Airbnb Privacy Policy with them.

3.2.3 Biometric Information

Such as facial recognition data derived from photos and identification documents you submit for verification, where offered and with your consent where required by applicable law.

3.2.4 Communications Information

Such as email, call, message, SMS, and text information where delivery is enabled on or through the Airbnb Platform. This may also include call recordings and transcripts consistent with applicable law.

3.2.5 User-Generated Content

Such as any photos, videos, reviews, and other content you choose to provide.

3.2.6 Support Information

Such as call recordings and transcripts, chat information, and messages collected to provide customer support services, including investigating and responding to user concerns.

3.2.7 Business Information

Such as registered business name, job title, registered and street address, website, phone number, email, social media accounts, and other information required to conduct business in your jurisdiction.

3.2.8 Preferences and Requirements

Such as personal preferences or requirements for your Listing, including dietary or physical preferences. This may include health information if you choose to disclose it.

3.2.9 Information Required to Use the Airbnb Community Network

If you are a Host part of one of our Airbnb community networks, we may collect information such as your profile, user-generated content (posts, reactions), local club membership, RSVPs, and direct Host-to-Host messages.

3.2.10 Other Information

Such as when you fill in a form, add information to your account, respond to surveys, participate in research, post to community forums, participate in promotions or events, or share your experience with us.

3.3 Personal Information Automatically Collected

3.3.1 Geolocation Information

Such as precise or approximate location determined from your IP address, mobile or other device's GPS, or other information you disclose to us, depending on your device settings.

3.3.2 Usage Information

Such as searches for Listings, bookings you have made, additional services you have added, access dates and times, pages you've viewed or engaged with, and other actions on the Airbnb Platform.

3.3.3 Device Information

Such as device and advertising identifiers, hardware and software information, device event information, other unique identifiers, crash data, and read receipts.

3.3.4 Cookies and Similar Technologies

As described in our Cookie Policy.

3.4 Personal Information We Collect from Third Parties

3.4.1 Third-Party Applications

If you choose to link, connect, or login to the Airbnb Platform with a third-party service, such as Google, Facebook, or WeChat, you direct the service to send us information such as your registration, friends list, and profile information.

3.4.2 License Verification and Background Information Providers

Consistent with applicable law and with your consent where required, we may collect personal information from background screenings and license verification providers.

3.4.3 Enterprise Product Invitations and Account Management

Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.

3.4.4 Referrals and Co-Travelers

If you are invited to the Airbnb Platform, for example as a co-traveler on a trip, the person who invited you can submit personal information about you.

3.4.5 Complainants

If a Host, Guest, or any third party submits a complaint about you, we may receive information relating to the specific complaint made.

3.4.6 Financial Institutions

If you elect to pay with funds from your bank account, we may receive certain information from your financial institution, such as bank account details and account balance.

3.4.7 Flexible Payment Plans and Financing Providers

If you elect to purchase a reservation and pay on an installment plan, we may receive certain information from the third-party provider, such as the payment schedule and actual payments on authorized payment plans.

3.4.8 Building Management

We may receive your personal information from the owner(s) of an Accommodation, a homeowners' association or similar governing entity, and/or their agent in order to facilitate and promote programs with Building Management.

3.4.9 Corporate Affiliates

We may also receive additional personal information about you from our Corporate Affiliates, as defined in Schedule 1.

3.4.10 Other Sources

Where permitted by applicable law, we may receive additional personal information from other sources, including:

• other users when they refer you to Airbnb,
• publicly available information, including your website, social media profile, and ratings and reviews on other platforms,
• third-party vendors or partners, and
• Members, other individuals, entities, and governmental, public, or tax authorities.

4. How We Use Personal Information We Collect

We use personal information to carry out the processing described in the sub-sections below. This includes using AI technologies that we develop and improve using your personal information.

4.1 Provide the Airbnb Platform

We process personal information to enable you to access the Airbnb Platform and make and receive payments, enable you to purchase or offer a Listing, communicate and engage with others, process and respond to your requests, provide support, send you messages, security alerts, and account notifications, and determine your country or state of residence.

4.2 Develop and Improve the Airbnb Platform

We process personal information to perform analytics, debug, conduct research, develop and improve our AI, develop and improve our products and services, and provide customer service training.

4.3 Personalize and Customize the Airbnb Platform

We process personal information to provide a more personalized and relevant user experience, including by inferring user preferences, recommendations, and interests, based on information such as interactions on the Airbnb Platform, search and booking history, and profile information.

4.4 Promote Trust, Safety, and Quality

We process personal information to:

• study and combat discrimination consistent with our Nondiscrimination Policy,
• detect, prevent, assess, and address fraud and security risks,
• ensure you qualify for offering certain Host Services,
• protect our community from illegal activities or other behaviors,
• verify or authenticate information provided by you, including identity information,
• conduct checks against databases and other information sources, such as background checks,
• comply with our legal obligations and protect the health and well-being of our community,
• resolve disputes with our Members, and
• enforce our agreements with third parties and our Terms of Service and other policies.

In certain cases, automated processes could restrict or suspend your access to the Airbnb Platform if such processes detect activity that may pose a safety or other risk to Airbnb, our community, or third parties.

4.5 Provide, Personalize, Measure, and Improve our Advertising and Marketing

We process personal information to send promotional, advertising, and marketing messages; show, personalize, measure, and improve our advertising; administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities; and analyze characteristics and preferences to send you information that might be of interest to you.

4.6 Analyze Your Communications

4.6.1 Purpose

We may review, scan, or analyze your communications on or enabled through the Airbnb Platform for purposes including safety, support, product enhancement, and fraud prevention. We scan and analyze all images uploaded by users for certain illegal or inappropriate activities, such as evidence of child exploitation, for the purpose of identifying and reporting content violations to appropriate authorities.

4.6.2 Methods

We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for investigations or customer support.

4.6.3 Non-Sale

We will not sell reviews or analyses of these communications.

4.7 Provide Payment Services

Personal information is used to enable, or authorize third parties to use, Payment Services, such as to process payments, verify your identity, detect and prevent money laundering, fraud, and abuse, conduct security investigations, comply with applicable legal obligations, conduct collections activities, and enforce the Payment Terms.

4.8 Facilitate the Sale of Guest Insurance

Personal information is used and disclosed to offer Guest Insurance to you, assess your eligibility to purchase Guest Insurance, and facilitate the underwriting and administration of your Guest Insurance, such as policy claims and benefits.

5. Who We Disclose Personal Information To

5.1 Other Members

We may disclose personal information in certain situations to enable you to purchase, participate in, or offer bookings, connections, or other interactions between Members.

5.2 Members' Vendors or Partners

Hosts may use third-party services to help manage or deliver Host Services, such as cleaning services, lock providers, support staff, or assistants. Such services are outside of Airbnb's control and will be subject to their own policies and applicable law.

5.3 Building Management

We may disclose personal information of Hosts and Guests to Building Management, including booking information and information related to compliance with applicable laws.

5.4 Airbnb for Work Partners

If a booking is designated as being for a business or work purpose and is made by a Guest affiliated with an Enterprise enrolled in Airbnb for Work, we may disclose information related to the booking to the Enterprise.

5.5 Vendors or Partners

We disclose personal information with affiliated and unaffiliated vendors or partners to help us run our business, provide services and products to users, including AI, and for their compliance purposes, including those that help us verify identity, conduct background checks, perform product development, provide customer service and payments services, and review communications on the Airbnb Platform.

5.6 Events Providers

If you elect to attend an event facilitated or sponsored by Airbnb or its partner(s), we may disclose your personal information to third-party events providers for the purpose of enabling your participation.

5.7 Corporate Affiliates

To support us in providing, integrating, promoting, and improving the Airbnb Platform and Payment Services, we may disclose personal information between our Corporate Affiliates, including Airbnb, Inc., Airbnb Payments, Airbnb Insurance Agent Affiliates, Airbnb Ireland UC, Airbnb GSL, Airbnb Singapore, and Airbnb China.

6. Why We Disclose Your Personal Information

6.1 Act with Your Consent or at Your Direction

Where you provide consent or direct us to disclose your personal information, we disclose your personal information as described at the time of consent or direction, such as when authorizing a third-party application or website to access your Airbnb account, processing an insurance claim, applying for flexible payment products, or participating in promotional activities.

6.2 Build Your Public Profile

Personal information you disclose publicly on the Airbnb Platform may be indexed through third-party search engines. We may make certain personal information publicly visible to others, such as your profile and account information, listing pages, reviews, ratings, and other public feedback, and content in a community or discussion forum, blog, or social media post.

6.3 Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights

As we reasonably deem appropriate, we may disclose your personal information or communications to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to comply with our legal obligations, respond to a valid legal request, respond to a criminal investigation, respond to legal proceedings, or protect the safety, security, rights, or property of Airbnb, its employees, its Members, or the public.

Where legally required or permissible, we may also disclose Hosts' and/or Guests' personal information to relevant tax authorities or other governmental agencies for the purpose of determining proper compliance with relevant tax obligations.

6.4 Effectuate Business Transactions

If Airbnb undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your personal information, in connection with such transaction. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

7. Third-Party Partners and Integrations

7.1 Linking Third-Party Services

You can link your Airbnb account with certain third-party services, such as social networks. When you direct the data sharing by creating this link, some of the information provided to us from linking accounts may be published on your public profile, and information may be stored, processed, and transmitted for fraud prevention, security investigations, and risk assessment purposes.

7.2 Third-Party Service Terms

Parts of Airbnb may link to third-party services. Airbnb does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your personal information to them. Your use of these services is subject to the privacy policies of those providers, including:

• Google Maps/Earth Additional Terms of Use
• Google Terms of Use & Google Privacy Policy
• Paypal Privacy Statement
• Klarna Privacy Policy
• Stripe Privacy Policy
• FareHarbor Privacy Statement
• Squarespace Privacy Policy
• Square Privacy Notice
• Peek Privacy Policy
• Rezdy Privacy Policy
• HireRight Privacy Notice (background screenings)

8. Changing Your Country or State of Residence

If we determine that you have changed your country (or state, for users in the United States) of residence, the Controller and/or Payments Controller and/or Insurance Controller will be determined based on your new country or state of residence from the date on which your country or state of residence changes. We determine your country or state of residence based on automated review of your account information and your interactions with the Airbnb Platform.

The Controller that originally collected your personal information will need to transfer such personal information to the new applicable Controller, who will continue to process your personal information as described in this Privacy Policy. Your country or state of residence may impact the rights available to you.

9. Your Rights

You may exercise any of the rights described in this section consistent with applicable law. We offer many privacy controls directly within your Account settings.

• EU and UK Residents: Learn more about your rights under the GDPR here.
• Brazil Residents: Learn more about your rights under the LGPD here.
• U.S. Residents: Learn more about rights you may have under applicable state law here.
• China Residents: Learn more about your rights here.
• Korea Residents: Learn more about your rights here.

You can access and update some of your personal information through your Account settings. You are responsible for keeping your personal information up to date.

10. Retention

We retain personal information for as long as needed or as permitted in light of the purpose(s) for which it was obtained and further processed and consistent with applicable law. The criteria used to determine our retention periods include:

• the length of time we have an ongoing relationship with you and provide the Airbnb Platform to you, and the length of time thereafter during which we may have a legitimate need to retain your personal information,
• whether there is a legal, tax, reporting, or auditing obligation to which we are subject, such as anti-money laundering requirements, and
• whether retention is advisable in light of our legal position or to protect the safety of individuals, which includes retention required or prudent in accordance with applicable statutes of limitations, litigation, or regulatory investigations.

Personal information you have shared with other Members, such as Reviews and forum postings, may continue to be publicly visible on Airbnb, even after your Airbnb Account is canceled. Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

11. Security and Privacy-Enhancing Technologies

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your personal information against unlawful or unauthorized access, loss, destruction, or alteration.

When we use personal information to develop and improve AI, we also take appropriate measures to safeguard your privacy. This may include de-identifying your personal information prior to developing and improving a model by removing references to your name and other identifying information, implementing data encryption, using pseudonymization, and other privacy-enhancing techniques. We also restrict access to personal information used in this manner to a limited number of authorized individuals subject to strict confidentiality obligations.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the "Last Updated" date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. Your continued access to or use of the Airbnb Platform will be subject to the revised Privacy Policy.

13. Contact Information and Responsible Airbnb Entities

For questions or complaints about this Privacy Policy or Airbnb's handling of personal information:

• United States: Airbnb, Inc., Legal Privacy, 888 Brannan Street, San Francisco, CA 94103 USA · Email: dpo@airbnb.com · Toll-free: (844) 234-2500
• Payments-related matters: Use the contact information provided in the Payments Terms
• Outside the United States (not China or Brazil): Email dpo@airbnb.com
• Brazil: See the Brazil Privacy Supplement
• China: See the China Privacy Supplement
• Korea: See the Korea Privacy Supplement

14. Definitions

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service.

Schedule 1 — Corporate Affiliates & Controllers

"Corporate Affiliates" means any of the entities listed in the table below and HotelTonight LLC.