What to expect, and what will be expected of you, as a member of the Airbnb community.
Safety
Privacy
Nondiscrimination & Accessibility
Content & Reviews
Cancellations & Refunds
- Rebooking and refund policy for homes
- Major Disruptive Events Policy
- Weather events, natural conditions, and diseases that may be excluded from our Major Disruptive Events Policy
- Find the cancellation policy for any home, service, or experience
- What guests need to know about a service or experience cancellation policy
- Refund Policy for Services and Experiences
- Luxe Rebooking and Refund Policy
Account Authenticity
Community Expectations
Payments & Payouts
Hosting Homes
- What's expected of home hosts and their listings
- Ground rules for home hosts
- Host liability insurance
- Superhost Ambassadors
- What happens if a listing or account is suspended, restricted, or removed
- What's required to be a Superhost
- Standards for hotels and other hospitality businesses
- Offering guests a different home listing after booking
Legal Terms: Looking for our Terms of Service, Privacy Policy, or other legal content? Find them all on our Legal Terms page.